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Rider Comments​

Rider complaints and compliments can be captured for both fixed-route and paratransit services.

Fixed Route

On the fixed-route complaints/compliments screen you can record complaints, compliments, suggestions or other comments from riders including if the comment is regarding a specific driver, dispatcher or other subject.

Fixed Route Comments

Paratransit

The paratransit rider comments screen is very similar to the corresponding fixed-route screen and allows you to capture all the details of the comment including the driver, dispatcher or other subject the comment is regarding.

Paratransit Rider Comments